Frequently Asked Questions – Shopping

Who am I buying from when I purchase a product?

All transactions are made through BurnerStock.com. We collect and distribute your payment to the seller. When you pay through PayPal or use a credit or debit card, you will be paying BurnerStock.com directly.

Who is BurnerStock.com?

BurnerStock.com was conceived by the owner of Climate Solutions, Inc., in Cornelius, NC. He is a third-generation heating and cooling expert and Climate Solutions, Inc. has been in business for nearly 20 years providing HVAC&R services to commercial and retail clients.

How do I know that shopping is safe?

All sellers on BurnerStock.com have been vetted and approved by the staff of BurnerStock.com. Sellers must prove that they are a registered and licensed HVAC&R business in order to list items for sale on this website.

Your transactions are safe and secure. Neither the seller nor BurnerStock.com staff see your debit or credit card info. If you paid through your PayPal account, you are protected by PayPal’s buyer protection policy.

All payment info is transmitted securely through a secure socket layer encryption and no account information is seen by anyone.

When will my order ship?

Depending on the choices made by the seller when they list the item, you will be given shipping options based on the weight and size of the item. UPS ground and overnight rates are quoted based on the weight and sizes entered. USPS Flat Rate usually delivers within 3-5 days via Priority Mail. Sellers have 24-72 hours to process your order for shipping.

How do I pay for my order?

You can pay for your order using your Credit or Debit Card. Card transactions are processed securely through PayPal. If you have a PayPal account, you can choose to pay directly through your existing PayPal account.